Our Commitment at wg8

Playing at wg8 should be enjoyable. We offer casino games, crash titles, sports betting, and fishing games as entertainment — not as a way to earn money or solve financial problems. wg8 takes responsible gaming seriously and maintains a set of practical tools and policies to help every player in Bangladesh stay in control.

This page explains exactly what wg8 does, what limits you can set, and where to turn if gambling stops feeling fun. Please read it carefully, especially if you are a new member.

Recognising Problem Gambling

Most people play within their budget without any issues. But gambling can become harmful when it starts affecting your daily life. Look out for these warning signs:

  • Spending more money than you planned, or chasing losses to "win it back."
  • Borrowing money from family or friends to fund your play.
  • Feeling anxious or irritable when you are not playing.
  • Hiding how much time or money you spend on gambling from people close to you.
  • Gambling affecting your work, studies, or sleep.
  • Using gambling as a way to escape stress or personal problems.
Important: If you recognise two or more of the signs above, please use the self-exclusion or limit tools below before you play again. You can also contact wg8 support directly at [email protected] and we will assist you immediately.

Tools We Provide

wg8 gives every registered player direct access to responsible gaming controls from within their account. You do not need to contact support to use them — they are available in the Account Settings section at any time.

  • Deposit limits — set a daily, weekly, or monthly cap on how much you can deposit.
  • Loss limits — restrict how much you can lose in a set period.
  • Session time reminders — receive an on-screen alert after a set playing duration.
  • Cooling-off period — pause your account for 24 hours up to 6 weeks.
  • Self-exclusion — block your account for a minimum of 6 months.
  • Account closure — permanently close your wg8 account on request.
How limits work: When you set a deposit or loss limit, it takes effect immediately. Increasing a limit has a 48-hour cooling-off delay so you cannot impulsively raise it in the middle of a session. Reducing a limit applies straight away.

Deposit & Spending Limits

Setting a deposit limit is the simplest way to keep your play within budget. Here is how it works at wg8:

  1. Log in to your account and go to Account → Responsible Gaming → Set Limits.
  2. Choose a daily, weekly, or monthly deposit cap. For example, you might set ৳1,000 per week.
  3. Once the limit is reached, wg8 will block further deposits until the period resets.
  4. To lower the limit, the change applies instantly. To raise it, there is a mandatory 48-hour waiting period.

You can also set a loss limit on top of your deposit limit. If you lose your chosen amount in a day, the system prevents further play until midnight (Bangladesh time, UTC+6).

Self-Exclusion

Self-exclusion is for players who want a firm break from gambling. When you self-exclude at wg8:

  • Your account is locked immediately and you cannot log in.
  • All pending bonus offers are cancelled.
  • wg8 will not send you any promotional emails or SMS during the exclusion period.
  • The minimum exclusion period is 6 months. You can choose longer — up to 5 years or permanently.
  • To reactivate after the period ends, you must contact support and wait a further 24 hours as a final check.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number. Our team will process it within 2 hours.

Please note: Self-exclusion at wg8 applies only to wg8.site. If you are struggling with gambling, we strongly recommend also contacting your bank or mobile financial service (bKash, Nagad, Rocket) to block transactions to gambling sites.

Temporary Cooling-Off & Account Closure

Cooling-Off Period

A cooling-off period temporarily suspends your account without permanently closing it. You can choose a break of 24 hours, 3 days, 1 week, or up to 6 weeks. Set it in Account Settings or ask our live chat team to apply it for you. During cooling-off, your balance is preserved and available when you return.

Permanent Account Closure

If you decide you no longer want to use wg8, you can request permanent account closure at any time. Email [email protected] with the subject "Account Closure." Any remaining balance will be withdrawn to your verified payment method (bKash, Nagad, or bank account) within 30 minutes of processing, provided your KYC verification is complete.

Protecting Minors

wg8 is strictly for players aged 18 and over. We verify age during the account registration process and again at the KYC (Know Your Customer) stage before the first withdrawal. Accepted documents include a National ID Card (NID), Passport, or Driving Licence.

If you share a device with someone under 18, please log out after every session and keep your password private. If you believe a minor has accessed a gambling account, contact us at [email protected] immediately — we will investigate and close the account without penalty to you.

Parental controls: Bangladesh mobile devices running Android 6.0 or later support app-level content restrictions. If you have installed the wg8 App, you can use your device's parental controls to prevent unauthorised access.

External Support Organisations

wg8 encourages any player who needs help to reach out to independent support services. These organisations provide free, confidential advice:

  • Gamblers Anonymous International — ga.org — peer support meetings and online resources, available in South Asia.
  • GamCare — gamcare.org.uk — free counselling and a national helpline, available in English.
  • BeGambleAware — begambleaware.org — self-assessment tools and live chat with trained advisers.

If you are in Bangladesh and prefer to speak with someone locally, please ask your doctor or community health worker about mental health and addiction support services available in your district.

Contact wg8 Support

Our responsible gaming team is available around the clock. If you need to set a limit, request self-exclusion, or simply talk through your concerns, reach us by any of the following:

Live Chat — available 24/7 from within your account. Click the chat icon after logging in at wg8 Login.

Email — write to [email protected]. For responsible gaming requests, use subject lines like "Self-Exclusion Request," "Set Deposit Limit," or "Account Closure" so we can prioritise your message.

We aim to respond to all responsible gaming emails within 2 hours. For urgent situations — such as a player in distress — live chat is the fastest route.

wg8 wants every player in Bangladesh to have a positive experience. If you are ready to play within your limits, you can return to the homepage or create a new account. If you have concerns, please use the tools above first. 18+ · Play Responsibly.