Privacy Policy
Introduction
This Privacy Policy explains how wg8 ("we", "us", "our") collects, uses, stores and protects personal information when you use the wg8 website at wg8.site and related services, including the wg8 mobile app. By creating an account or continuing to use our platform, you agree to the practices described here.
wg8 is committed to handling your data responsibly. This policy applies to all registered members in Bangladesh and any visitor who browses wg8.site.
Data We Collect
We collect information in three ways: data you give us directly, data generated when you use the platform, and data from third parties such as payment providers.
Information you provide
- Account details: full name, date of birth, email address, phone number, and login credentials.
- Identity documents (KYC): a copy of your National ID Card (NID), Passport or Driving Licence. KYC is required before your first withdrawal.
- Payment information: bKash, Nagad, Rocket, Upay or Bank Transfer account numbers used for deposits and withdrawals. We do not store full payment credentials on our servers.
- Communications: messages sent to [email protected] or through Live Chat.
Information generated automatically
- Device type, operating system version, browser, and IP address.
- Pages visited, games played, session duration and betting activity.
- App version and interaction logs (wg8 App v3.8.1 and above).
Information from third parties
- Payment processors confirm deposit and withdrawal status.
- Identity verification partners confirm KYC document authenticity.
How We Use Your Data
wg8 uses your personal data only for the purposes listed below. We do not sell your data to advertisers.
- Account management: creating and maintaining your wg8 account, processing logins and password resets.
- Payments: processing bKash/Nagad deposits (typically within 5 minutes) and withdrawals (typically within 30 minutes for verified accounts).
- Compliance and fraud prevention: verifying your age and identity, detecting suspicious transactions, and meeting anti-money-laundering obligations.
- Customer support: responding to queries sent to [email protected] or via our 24/7 Live Chat.
- Service improvement: analysing how players use the platform to fix bugs and improve game performance.
- Responsible gaming: monitoring for signs of problem gambling and applying self-exclusion or deposit limits when requested.
- Communications: sending transactional emails (e.g. deposit confirmation, withdrawal status) and, where you have opted in, promotional updates about wg8 bonuses and new games.
Data Sharing
We share your data only when necessary and always under strict confidentiality agreements.
- Payment providers: bKash, Nagad, Rocket, Upay and Bank Transfer partners receive only the minimum data required to process your transaction.
- Game providers: Playtech, KA Gaming, FA Chai, PG Soft, CQ9 and Ezugi may receive an anonymous player ID and session token. They do not receive your name, phone number or payment details.
- KYC/identity verification services: receive document images solely for verification purposes.
- Legal authorities: we will disclose data if required by a valid court order or regulatory body in line with applicable law.
Cookies and Tracking
wg8.site uses cookies and similar technologies to keep you logged in, remember your language preferences, and analyse site traffic. There are three categories:
- Essential cookies: required for the site to function. You cannot opt out of these.
- Analytics cookies: help us understand which pages and games are most popular. You can disable these in your browser settings.
- Preference cookies: store your display settings (e.g. odds format). Clearing your browser cookies will reset these.
We do not use third-party advertising cookies or cross-site tracking.
Data Security
All data transmitted between your device and wg8.site is encrypted using TLS (Transport Layer Security). Account passwords are stored as salted hashes and are never visible to staff. Access to the player database is restricted to authorised personnel only, and all access is logged and audited.
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the incident and explain what steps you should take.
Your Rights
You have the following rights regarding your personal data held by wg8:
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to fix any inaccurate or incomplete information.
- Deletion: request that we delete your account and personal data, subject to legal retention requirements (see Data Retention below).
- Opt out of marketing: unsubscribe from promotional emails at any time using the link at the bottom of any email, or by contacting [email protected].
- Data portability: receive a structured copy of your account data in a common format.
To exercise any of these rights, email [email protected] from the address registered to your wg8 account. We will respond within 14 business days.
Data Retention
We keep your account data for as long as your account is active. If you close your account, we retain transactional records and KYC documents for a minimum of five years to comply with anti-money-laundering regulations. After that period, data is securely deleted or anonymised.
Chat and email support logs are kept for 12 months and then purged.
Minors
wg8 is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. If you believe a minor has registered an account, please contact [email protected] immediately. We will investigate and close the account, and will delete the associated data.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post a notice on the wg8 homepage and send an email to your registered address at least 7 days before the changes take effect. Continued use of the platform after that date means you accept the revised policy.
The version date at the top of this page always reflects the most recent update.
Contact Us
If you have any questions about this Privacy Policy or how wg8 handles your data, reach out to us:
- Email: [email protected]
- Live Chat: available 24/7 from within your wg8 account dashboard.
Please include your registered email address and a brief description of your query so we can respond quickly.